Portfolio: www.jayhughes.co.uk | Email: [email protected] | Phone: +44 7534 360807

LinkedIn: https://www.linkedin.com/in/jaylshughes/

Personal Statement

Strategic, user-centred Product Designer with 17+ years' experience across product innovation, UX leadership, and design systems. I’ve led high-impact projects for startups and enterprise clients, improving engagement, reducing churn, and mentoring teams toward better delivery. I’m now seeking a leadership role where I can continue to shape impactful, sustainable product strategies.

Key Achievements

• Trusted with promotions and specialist roles across multiple organisations, I’ve consistently adapted to evolving product needs and team structures.
• Conducted user interviews and translated insights into strategies that enhanced all major pillars of product development.
• Designed and launched features adopted by 90% of target users, significantly improving engagement.
• Mentored cross-functional teams in lean UX practices, improving opportunity quality and reducing delivery lead times.
• Pioneered scalable design systems in Figma for multi-platform applications.

Professional Experience

Product Designer (soon to be Strategic Product Designer)

TransferRoom — June 2024 to Present

• Designed and delivered key features across native mobile and web platforms, consistently exceeding adoption, engagement, and retention goals.
• Led remote and in-person research aimed at reducing churn by ~15%, contributing to the first product-led £70k SaaS sale.